IMPORTANT INFORMATION

You should carefully read the following terms and conditions. Your purchase or use of our products implies that you have read and accepted these terms and conditions. Please print a copy for your future reference.

General

• We reserve the right to change these terms and conditions at any time.
• Any such contract, and these terms and conditions, are governed by English law and any dispute shall be subject to the jurisdiction of the English court. All contracts will be concluded in English.
• Your statutory rights are not affected by these terms and conditions.
• Whilst our website allows you to send information to us for processing, a contract between us will only exist once your order has been accepted and processed by us. These terms and conditions will apply exclusively between us (the seller) and you (the buyer). When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price we will always contact you first to ensure that the price is acceptable.
• We accept the order placed on the understanding that you as the consumer are of the age of 18 years or above.

Pricing

• All prices are quoted in Pounds Sterling (£) excluding VAT which is chargeable at the prevailing rate, and are accurate at the time of publication.

Payment

• We will require full payment of the total sale price on order at least 2 working days before delivery.
• In no circumstances will goods will be delivered or installed before the full payment has been received.

Availability and description of goods

• All goods are subject to availability. However, we will inform you as soon as possible if the goods you have ordered are not available.
• While we try to ensure that the description of our goods (including specifications and colour reproduction) are accurate, errors may occur. We cannot accept any responsibility for any such error although if the goods do not meet your expectations, we are happy for the buyer to return the goods in accordance with our returns policy outlined below.

Delivery

• We will make every effort to deliver the goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen circumstances. We shall be under no liability for any delay or failure to deliver goods within estimated timescales.
• Risk of loss and damage of goods passes to you at the time when the goods are delivered.

Returns, cancellations and substitutions

• In the unlikely event that you receive faulty goods please contact us for further instructions
• Sometimes the product specifications from the manufacturers may change, in which case we will do our best to offer you a substitute to the same or better quality.
• Customers wishing to return goods after delivery may do so provided that the return is raised within 14 days of delivery. Goods that are returned will be subject to a 35% re-stocking charge. To return anything to us please call 0845 527 9550.
• Contracts are not subject to cancellation without the seller’s written consent. Where a cancellation is accepted the seller reserves the right to charge the client for any costs incurred in connection with the contract.

Intellectual Property

• You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
• You acknowledge and agree that the material and content contained within this website is made available for your personal, non commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Miscellaneous

• We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.
• If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
• No delay or failure by ourselves to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.